Privacy Policy

This privacy notice provides you with details of how MakiMedia (referred to as “we”, “us” or “our” in this privacy notice) collects and processes your personal data through your use of our website and services. This includes any information you may provide when purchasing a product or service, subscribing to our newsletter, or participating in a prize draw or competition.

By providing us with your data, you warrant that you are over 13 years of age.

MakiMedia is the data controller, and we are responsible for your personal data.

If you are unhappy with any aspect of how we collect and use your data, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC), the supervisory authority for data protection issues in Canada. However, we would appreciate it if you could contact us first with any complaints so that we can try to resolve them for you.

Maintaining accurate and up-to-date information about you is crucial. If your personal information changes at any time, please inform us at Sales@makimedia.co.

  • What Data Do We Collect About You

Personal data refers to any information capable of identifying an individual, excluding anonymized data. We may process the following types of personal data:

  • Identity Data: Your first name, maiden name, last name, username, marital status, title, date of birth, and gender.

  • Contact Data: Your billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Your bank account and payment card details.

  • Transaction Data: Details about payments between us and other purchase-related information.

  • Technical Data: Your login data, internet protocol addresses, browser type and version, time zone setting and location, operating system, and other technology details from devices you use to access our site.

  • Profile Data: Your username and password, purchase or order details, interests, preferences, feedback, and survey responses.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences regarding marketing communications from us and our third parties and your communication preferences.

Please note that we do not collect Sensitive Data about you, which includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic and biometric data, or criminal convictions and offenses.

  • How We Collect Your Personal Data

We collect data about you through various methods, including:

  • Direct Interactions: You may provide data by filling in forms on our site, communicating with us through various channels, making purchases, subscribing to our services, or participating in surveys or competitions.

  • Automated Technologies: We collect Technical Data about your browsing actions, equipment, and usage patterns as you use our site through cookies, server logs, and similar technologies.

  • Third Parties: We may receive personal data about you from various third parties and public sources, as specified in this Privacy Policy.

  • How We Use Your Personal Data

We will only use your personal data for legitimate purposes and when legally permitted. The primary uses of your personal data are:

  • To fulfill a contract with you.

  • To pursue our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

  • To comply with legal or regulatory obligations.

We do not rely on consent as the primary legal basis for processing your personal data, except for sending marketing communications via email or text message. You have the right to withdraw consent to marketing at any time by using the Unsubscribe link at the bottom of our email communications or by submitting a support ticket.

  • Disclosures of Your Personal Data

We may share your personal data with the following parties for the purposes outlined in this Privacy Policy:

  • Service Providers: IT and system administration service providers.

  • Professional Advisers: Lawyers, bankers, auditors, and insurers providing consultancy, legal, accounting, and insurance services.

  • Regulatory Authorities: The Office of the Privacy Commissioner of Canada (OPC) and other relevant authorities in Canada.

We ensure that all third parties processing your data adhere to strict data protection and confidentiality standards. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

  • International Transfers

Your personal data may be shared with our approved service suppliers, some of which are located outside Canada. Whenever we transfer your personal data out of Canada, we take appropriate measures to ensure it remains secure:

  • Transfer to Countries Deemed Adequate: We only transfer data to countries with an adequate level of data protection, as deemed by the Office of the Privacy Commissioner of Canada (OPC).

  • Specific Contracts or Codes: When using specific service providers, we may rely on contracts, codes of conduct, or certification mechanisms approved by the OPC to safeguard personal data.

  • Explicit Consent: If no safeguards are available, we will request your explicit consent before transferring your personal data.

Please contact us through a support ticket or at sales@makimedia.co if you need further information about the specific safeguards used when transferring your personal data.

  • Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know such data. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the Office of the Privacy Commissioner of Canada (OPC) of a breach where we are legally required to do so.

  • Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances, you can ask us to delete your data. Please contact us through a support ticket or at sales@makimedia.co for further information.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes. In such cases, we may use this information indefinitely without further notice to you.

  • Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

You can see more about these rights on the Office of the Privacy Commissioner of Canada (OPC) website. If you wish to exercise any of the rights set out above, please contact us through a support ticket or at sales@makimedia.co.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

  • Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  • Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

  • What’s a Cookie? A "cookie" is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyze traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be